How do I fast track the completion of a case?

If you're looking to expedite the closure of a case before its due date, you can easily do so by following these simple steps:

1. Search and Open the Case:

   - Begin by searching for the specific case you want to fast-track.

   - Open the case in either the quick or detailed view to proceed.

2. Prioritize the Case:

   - Navigate to the "More Actions" menu within the case details.

   - Select the "Prioritize Case" option from the menu.

3. Set the Desired Completion Date:

   - Upon selecting "Prioritize Case," you'll be prompted to enter the date by which you want the case to be completed.

   - Specify the desired deadline for a faster resolution.

4. Submit Your Request:

   - Once you've entered the completion date, submit your request.

   - Your request will be forwarded to the dedicated team responsible for the case.

5. Team Update:

   - The team will review your request and update the case completion date accordingly.

   - You can expect to see the updated date reflected in the detailed view within one working day.

By following these steps, you can ensure that your case is given the necessary priority, and the team will work towards completing it by your specified deadline. If you encounter any issues or have further questions, feel free to reach out to our support team for assistance.