How do I give 'go ahead' to an onhold case?

If you have an on-hold case or check, giving the 'go ahead' will initiate the BGV of the case/check. Follow the steps below to initiate Background Verification (BGV) for the selected checks and seamlessly move the case forward.

    1. Locate the Case:

       - Utilize the global search function or navigate to the Candidate Listing tab and identify the on-hold case you wish to proceed with.

       - Else, navigate to the "Action Required" section and choose "Go Ahead."

    2. Click 'Go Ahead' Button:

       - Click on the identified case to open it. Within the case details, locate and click on the 'Go Ahead' button.

    3. Select Checks and Provide Details:

       - A prompt will appear, asking you to select the specific checks for which you want to give the 'go ahead.'

       - Optionally, enter any relevant remarks or upload necessary documents.

    4. Submit the Request:

       - After selecting checks and providing additional details, click on the 'Submit' button.

    5. Monitor BGV Progress:

       - Following submission, the BGV process will be initiated for the selected checks.

       - The case will be moved to the "BGV in Progress --> Work in Progress (WIP)" section.

By following these simple steps, you can efficiently provide the 'go ahead' for on-hold cases, ensuring a smooth progression of Background Verification. If you encounter any issues or have further questions, please feel free to reach out to our customer support team for assistance.